rbaze's Privacy Policy
How your personal information is collected, where it is used, and how securely it is kept — everything is clearly stated here.
1 Introduction & Scope
rbaze is an online gaming platform operated for bettors in Bangladesh. When you use our website, open an account, or use any of our services, you acknowledge that the terms of this privacy policy apply to you.
This policy explains what types of personal information rbaze collects, how that information is processed, who it may be shared with, and what rights you have as a user. We believe that protecting user privacy is a fundamental responsibility, and we are always committed to that goal.
If you still have questions after reading this policy, contact our support team: [email protected] — we are ready to respond in Bengali and English 24/7.
2 What Information We Collect
rbaze may collect the following categories of personal information to operate its services smoothly:
2.1 Identity Information
- Full name and date of birth (for age verification)
- National ID card or passport details (where required)
- Username and password (stored in encrypted form)
2.2 Contact Information
- Mobile number (the number linked to bKash, Nagad, or Rocket)
- Email address
2.3 Financial Information
- Deposit and withdrawal transaction history
- Details of payment methods used (bKash, Nagad, Rocket)
- Account balance and bonus history
2.4 Technical Information
- IP address and device information
- Browser type and operating system
- Login time, session duration, and site usage patterns
- Information obtained from cookies and similar tracking technologies
2.5 Gaming Activity
- Betting history and gaming patterns
- Win and loss records
- Bonus usage information
3 Methods of Data Collection
rbaze collects information in the following ways:
Information you provide yourself during account registration, at the time of deposit or withdrawal, and when contacting the support team.
Information automatically collected through cookies, log files, and similar technologies when you use the site.
Relevant transaction-related information from payment processing services (such as bKash, Nagad, Rocket).
4 Purpose of Using Information
rbaze uses your information only for the following legitimate purposes:
- Account Management: To ensure account creation, verification, and maintenance.
- Transaction Processing: To complete deposits, withdrawals, and bonus payments without interruption.
- Age Verification: To ensure services are provided only to those aged 21 or above.
- Fraud Prevention: To prevent unauthorized access, money laundering, and fraudulent activity.
- Service Improvement: To enhance user experience and develop new features.
- Customer Support: To provide fast and effective resolution of issues.
- Legal Compliance: To comply with applicable laws and regulations.
- Responsible Gaming: To identify excessive or harmful gaming patterns and take steps to protect users.
We never sell your information to third parties for marketing or advertising purposes without your consent.
5 Data Sharing Policy
rbaze may share information with third parties only in limited circumstances and only to the extent necessary:
5.1 Payment Service Providers
Relevant financial information is shared to complete transactions via bKash, Nagad, and Rocket. These services operate under their own privacy policies.
5.2 Technology Infrastructure Providers
Necessary information may be shared with trusted technology partners for secure and reliable server operations, SSL encryption, and security services. These partners operate under strict confidentiality agreements.
5.3 Legal Obligations
Information may be disclosed to comply with a court order, a legitimate request from a government authority, or the requirements of applicable law. In such cases, rbaze will endeavor to notify the user where possible.
5.4 Business Transfers
If ownership or operation of rbaze changes for any reason, user information may form part of that process. In such a case, the new authority will be bound to comply with the terms of this privacy policy.
6 Cookies & Tracking Technologies
The rbaze website uses cookies and similar technologies. Cookies are small data files stored in your browser. They are used for the following purposes:
- To keep login sessions active and secure
- To remember your preferences and settings
- To analyze site performance
- To detect and prevent fraud
You can control or disable cookies from your browser settings. However, disabling cookies may cause some site features to stop working.
7 Data Security Measures
rbaze uses industry-standard security technologies and practices to keep your information secure:
All data transmitted on our site is protected through SSL (Secure Socket Layer) encryption.
Your information is stored on access-controlled servers. Firewalls and regular security reviews are in place to prevent unauthorized access.
Your password is never stored in plain form — it is secured using a strong cryptographic hashing method.
Only authorized staff may access user information when necessary, and this is strictly monitored.
However, it is not possible to guarantee complete security for data transmitted over the internet. rbaze takes the utmost precautions, but users are also advised to remain vigilant about the security of their accounts.
8 Data Retention Period
rbaze retains user information in accordance with legal and business requirements. The general policy is:
- All account-related information is retained for as long as the account remains active.
- Even after an account is closed, financial transaction records are kept for a specified period as required by applicable law.
- Information necessary for fraud prevention and resolution of legal disputes may be retained.
- After the defined retention period, information is securely deleted or anonymized.
9 User Rights
As a user of rbaze, you have the following rights:
To find out what information we have collected about you, submit a request to [email protected].
If any of your information is incorrect, you may request that it be corrected.
In certain circumstances (where there is no legal obligation to retain it), you may request that your information be deleted.
You have the right to object to your information being used for marketing purposes.
To exercise these rights, contact our support team directly. We will respond to your request as quickly as possible.
10 Protection of Minors
rbaze provides services only to those aged 21 or above. We do not knowingly collect any information from minors. Age verification is mandatory at the time of account registration.
If a minor's information has been collected by mistake, it will be deleted immediately and the associated account will be closed. If any parent or guardian wishes to report this, please contact [email protected].
11 International Data Transfers
rbaze's servers and technology infrastructure may be located in various countries. As a result, your information may be processed or stored outside Bangladesh. In such cases, we ensure that appropriate protective measures are in place at every stage of the data transfer and that the standards of this privacy policy are maintained.
12 Policy Changes
rbaze may amend this privacy policy at any time due to business changes, legal updates, or service improvements. For significant changes, we will:
- Publish an updated version on this page.
- Notify registered users by email where necessary.
- Continued use of the site after changes will be considered acceptance of the new policy.
You are therefore advised to review this page periodically.
13 Contact & Complaints
For any questions, concerns, or complaints regarding this privacy policy, please contact us:
- Email: [email protected]
- Live Chat: Available 24/7 — chat directly from any page on the site
- Language: Support is available in Bengali and English
We treat your privacy with the highest importance and are committed to resolving every request you make as quickly as possible.
Have more questions?
Our support team is with you 24/7 — talk in Bengali, get answers.
Log in to rbaze